Ping An Unveils Generative AI-Powered Chatbot Featuring Doctor Avatars
Ping An Health, part of the Chinese insurance firm Ping An, has launched Ping An Xin Yi, a generative AI chatbot featuring avatars of real doctors. This service provides 24/7 health consultations, interprets medical reports, and sends personalized medication reminders, with plans to expand into various specialties. The technology utilizes advanced data training structures and aims to improve diagnostic accuracy. Ping An Health is at the forefront of AI integration in healthcare and contributes to national telemedicine standards.
Ping An Health, the technology branch of the Chinese insurance giant Ping An, has unveiled an innovative generative AI chatbot within its mobile health application, featuring avatars of real doctors. This feature, named Ping An Xin Yi, allows users to conveniently access AI-assisted health consultations around the clock while also providing simplified explanations of medical reports and personalized medication reminders.
Initially focused on general practice, the chatbot will later expand to cover additional medical specialties, including gynecology, internal medicine, pediatrics, surgery, and traditional Chinese medicine. The advanced technology behind the chatbot employs a three-tiered data training structure, enhancing its accuracy and relevance to users’ queries.
The first tier of the training structure uses Ping An Medical Master, a comprehensive language model built on extensive medical databases encompassing over 37,000 diseases. The second tier incorporates specialized knowledge from the medical professionals whose avatars are represented, including their published work and social media content, while the third tier involves direct input and fine-tuning from the doctors, ensuring a personalized touch.
In addition to generative AI, Ping An Xin Yi integrates natural language processing, machine learning, and medical document recognition capabilities. The avatars accurately replicate both visual and auditory characteristics of leading specialists in proctology, hepatobiliary surgery, and obstetrics and gynecology, allowing seamless interaction with users through text, voice, or video chat sessions.
This initiative coincides with a broader movement in the medical field, as digital avatars of real doctors are being explored in other projects, including Tsinghua University’s virtual hospital initiative. This project aims to implement autonomous and self-evolving healthcare solutions driven by AI, demonstrating promising results in diagnostic accuracy in prior studies.
Ping An Health has significantly intensified its efforts to leverage AI in healthcare services. Following the introduction of its medical language model last year and the launch of the Ping An Doctor’s Home dashboard, the company recently finalized the deployment of DeepSeek, which is anticipated to enhance diagnostic and consultation accuracy further. The firm asserts that its AI-based diagnosis and treatment framework currently achieves nearly complete accuracy in triage and assisted diagnosis.
Additionally, Ping An Health’s telemedicine protocols, particularly in the context of its AI-driven online family doctor service, have reportedly been adopted as models for national standards for virtual healthcare delivery currently being piloted across China.
In conclusion, Ping An Health’s launch of the AI-powered chatbot Ping An Xin Yi marks a significant advancement in digital healthcare by allowing users to engage with avatars of real physicians for health consultations. This innovative approach not only enhances accessibility to medical advice but also promises to improve the accuracy of diagnoses and health management. As Ping An continues to expand its AI initiatives, the integration of advanced technologies is poised to transform the landscape of virtual healthcare services in China.
Original Source: www.healthcareitnews.com
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