Haidilao Offers Compensation for Disturbing Incident Involving Urinated Hotpot
Haidilao will compensate over 4,000 diners after two teenagers urinated in a hotpot soup in Shanghai. The company replaced all utensils and offered refunds and cash compensation. Management learned of the incident days later, prompting an apology and steps to ensure customer safety.
Haidilao, China’s largest hotpot chain, has announced plans to compensate over 4,000 diners who visited a Shanghai location where two teenagers urinated in the hotpot broth. The incident, which occurred while the youths were dining in a private room, became widely publicized through a video shared online. The teenagers, both aged 17 and allegedly intoxicated at the time, were detained by the police shortly after the event.
No patrons are believed to have consumed the contaminated broth. Haidilao has publicly apologized, replacing all hotpot equipment and utensils, in addition to disinfecting other crockery. The incident dates back to late February, but management only became aware of it after videos circulated on social media days later. The company noted that the staff on duty did not intervene during the occurrence.
Identifying the specific outlet took another week due to the presence of numerous locations in Shanghai. At Haidilao, diners typically use personal hotpot equipment, and broths are not reused; however, the thoroughness of cleaning in this incident is currently unverified. In a statement, Haidilao expressed understanding of customers’ distress, asserting that they would make every effort to take responsibility for the situation.
Customers who dined at the affected outlet between February 24 and March 8 will receive a full refund along with ten times their bill as compensation. Haidilao’s rapid expansion has seen it grow from its first restaurant in Jianyang, Sichuan, to over 1,000 locations globally. The chain is well-regarded for its customer service and family-oriented environment, featuring amenities such as manicures for women and candy floss for children while awaiting a table.
In conclusion, Haidilao has taken significant steps to address the distressing incident involving two teenagers urinating in a hotpot broth. The company is offering substantial compensation to affected diners while committing to improved safety measures. With a stellar reputation for customer service, Haidilao aims to reassure patrons that their health and satisfaction are prioritized despite this unfortunate event.
Original Source: www.bbc.com
Post Comment