Haidilao Responds to Viral Urination Incident with Customer Compensation
Haidilao has pledged to compensate customers after a video emerged of a patron urinating into a hotpot, leading to widespread outrage and criticism of the restaurant’s hygiene practices. The company is taking legal action against those involved and addressing the incident’s repercussions.
Haidilao, a prominent Chinese restaurant chain, has ensured compensation for customers after a viral video surfaced depicting a patron urinating into a hotpot. This occurrence transpired in a Shanghai outlet, where two men reportedly engaged in this unsanitary act on a table. The incident has garnered significant attention, prompting further scrutiny of the establishment’s hygiene protocols.
The company issued an apology and announced legal actions against those involved, specifying, “In the early hours of February 24, two men urinated into a hotpot after dining in a private room at a Haidilao branch on the Bund in Shanghai.” They acknowledged that management was unprepared for such incidents, causing staff to miss the abnormal situation.
Shanghai police apprehended two 17-year-olds allegedly associated with the incident. The restaurant has vowed to compensate affected customers, issuing refunds for the 4,100 orders placed between February 24 and March 8, equating to a full refund and an additional sum tenfold.
Haidilao is well-regarded for its diverse menu and service quality, but the incident has sparked outrage on social media, with Weibo users criticizing the restaurant’s delayed response. One comment questioned, “Where was this (apology) at the beginning?” The incident raises concerns as China faces ongoing scrutiny regarding food hygiene standards, exemplified by recent reports of unsanitary practices in other food chains.
The incident at Haidilao underscores significant issues regarding food safety and hygiene in restaurants. As the company faces backlash, it has committed to compensating impacted customers and taking legal actions against those responsible. The viral video has not only harmed the restaurant’s reputation but also spurred criticism of its response to the situation. This occurrence highlights the critical importance of maintaining high food safety standards to ensure consumer trust.
Original Source: www.ndtv.com
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